Shipping & Delivery Policy

 

Shipping Locations

We currently ship to the following regions:

• United Kingdom

• United States

• Australia

• New Zealand

• Ireland (Republic of Ireland)

If your country is not available at checkout, shipping is not currently offered to your location.

Future Destinations

We are continually expanding our shipping coverage.

If you are located outside our listed regions and are interested in placing an order, please contact us via the website contact form to enquire about possible delivery options.

Processing Times

All orders are processed within 7–10 business days (Monday–Friday, excluding UK public holidays). Orders placed on weekends or holidays will be processed within the next working business days.

Shipping Methods

We use tracked courier services for all UK and international deliveries, including UK islands and Northern Ireland.

All shipments include tracking for security and delivery confirmation.

Tracking details will be provided once your order has been dispatched.

Estimated Delivery Times

United Kingdom

Estimated delivery: 1–3 business days (after dispatch)

United States

Estimated delivery: 3–7 business days (after dispatch)

Australia

Estimated delivery: 5–10 business days (after dispatch)

New Zealand

Estimated delivery: 5–10 business days (after dispatch)

 

Ireland

Estimated delivery: 2–5 business days (after dispatch)

Delivery timeframes are estimates and may vary due to courier operations, customs clearance, seasonal demand, or unforeseen circumstances.

 

Shipping Costs

Shipping charges are calculated at checkout based on delivery location and order value.

Free shipping thresholds may apply in selected regions.

Customs, Duties & Taxes

International orders may be subject to:

• Import duties

• Taxes

• Customs clearance fees

These charges are determined by the destination country and remain the responsibility of the recipient.

We are not responsible for customs-related delays.

Incorrect Addresses

Please ensure that your delivery details are entered correctly at checkout.

We are not responsible for shipments delivered to incorrectly provided addresses.

Delivery Delays

While we aim to meet estimated delivery windows, delays may occasionally occur due to:

• Courier disruptions

• Customs processing

• Seasonal demand

• Unforeseen circumstances

Contact

For delivery enquiries, please contact us via: SOULSCENTED CONTACT FORM